Sunday, June 18, 2006

The Technician Beware!

Going into people’s homes is not always a positive experience. When I enter a home, I am usually positive and upbeat and try to have fun with the customer. Most of the time, it is a pleasant experience.

However, there times when I have had the crap scared out of me. One time I was in the house of a couple monstrous Hawaiian brothers. They seemed really nice, and actually they were. The intimidating thing was their size and that both of them had shed their shirts and sporting a dazzling array of tattoos.

While we were in the room of one of the brothers, the older brother was getting ready for work. I was paying attention to the computer work I was doing while he got dressed. Suddenly, I heard the bolt of a pistol being cocked open and slammed shut. He had just chambered a shell in his 9mm. My heart was racing when he turned to his younger brother and me and said, “Well off to work. See you in the morning. And thank you for fixing my computer”. Turns out he works security at a local casino. I didn’t let them know that I needed a change of underwear!

Another time, I was asked to come to a nice elderly lady’s home to work on her computer. She is fairly tech savvy which was a refreshing change. It seems that most elderly people, including my mother, are very resistant to technology or anything that includes some change. My mother went to her grave never having had to lay a hand on a computer.

Anyway, I was busily trying to resolve the issues on her computer, and there were many. Meanwhile, this dear woman’s boyfriend (a man that was her age or older) was feverishly making dinner for the two of them.

About an hour after I had been working the computer and making good progress, this man with a heavy German accent was wandering about the house making remarks about computers. “Chicky (his nickname for the woman), why do you need za computah?” He would start talking to the bird… “Markus, why does Chicky need za computah? Can they get money out of da computah? No. They can’t get money from the computah.”

“Chicky, ask da gentleman what good is za computah? How can you get money from the computah?”

Meanwhile, we were trying to get things wrapped up. He was carrying on and on about “za computah”. As the dinner came closer and closer to being completed, he grew more and more impatient with the two of us dealing with her computer.

“Markus, they are never going to get money out of za computah. Why do they waste all zis time on da computah? It is time for the gentleman to tell Chicky why she needs za computah.”

If you haven’t already guessed, I am “the gentleman”. He was getting more and more vociferous and loud. At one point he came into the room where were working and demanded “why does Chicky need zis computah?” while he was standing right behind me. He actually tried to push me off of the chair!

I was never more relieved to leave a customer’s home than I was at that time. This man was really quite neurotic. These are the risks of going into people’s homes.

Some have asked me if I am ever nervous or feel vulnerable when entering the homes of my customers. Well after these experiences I have become a little more cautious.

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